Version: 1 August 2020
Your privacy is central to Citysafes® and we do our utmost to protect your privacy at all times, both online and in our branches. In order to provide our services, we hold your personal data. In this privacy statement, we explain what personal data we collect, what we need it for and how we use it.
Citysafes® B.V. offers a solution for keeping your valuables safe by renting out safe deposit boxes. This privacy statement applies to this service.
Citysafes® processes personal data within the meaning of the General Data Protection Regulation. We may process data from you when you contact us, visit one of our branches and when you are a customer of ours.
We base the processing of your personal data on the following bases:
If you have consented to the processing of your personal data, you are free to withdraw this consent. The withdrawal of your consent does not affect the possibility of renting a safe deposit box from Citysafes®.
If your personal data are necessary for us to conclude the safe deposit box rental agreement with you, the provision of these data is a necessary condition. If you do not wish to provide these data, the consequence will be that you will not be able to rent a safe-deposit box from Citysafes®.
We consider the processing of your data to be justified if it concerns our interests with regard to marketing, improving our services, the maintenance, development and incident management of our services, and the performance of general business processes.
Below we set out the personal data we may process:
We use your personal data only for the purposes for which it was collected and, where necessary, to comply with legal obligations. This includes the following purposes:
Execution of agreements. We process your personal data to provide our services. We require personal data to administer, invoice and secure the rental safes.
Customer service. We use your information to support you in using our services.
Customer contact and communication. We use your data to communicate with you in connection with our services via telephone, e-mail, text messages or other electronic media. You will receive messages such as invoices, confirmations of vault visits and appointment reminders from us.
Marketing. We would like to inform you of changes to our branches or services via e-mail, text message or other electronic media. You have the right to unsubscribe from this information service at any time. Depending on your preference, you can unsubscribe yourself from our news service or you can ask our customer service team to unsubscribe you
Safety, security and dispute resolution. We use your data to ensure the security of our services. To this end, we process your data to detect and prevent fraud, theft and other misuse of our services. Where appropriate, we may use your data in the context of dispute resolution, to enforce the contract with you, to enforce our rights against third parties, or to defend ourselves against third-party claims or allegations.
Legal obligations. We may process your information to comply with legal obligations, e.g. record keeping, to fulfil legitimate requests from competent authorities (e.g. police/judiciary) or to combat terrorist financing, money laundering and fraud.
Improving our services. We use your personal data to improve our products and services. For example, insights into click behaviour and search results on our website can help us better design it to serve you better.
Maintenance, development and incident management. If you experience problems with one of our services, we may need to process your personal data, such as your name, date of birth, postcode or house number, to resolve the problem in question. We also process your personal data for some internal operational processes, such as when we migrate customer data to a new database.
Implementation of general business processes, internal management and management reporting. To carry out our business activities, we use your personal data for general business processes. For example, we process your data for archiving, insurance and other administrative purposes.
Handling of insurance claims. When there is an insurance event, personal data will be processed and shared with insurance companies in order to pay the claim.
We also receive information from third-party partners we work with. Although our partners may change, they are currently:
Operators of safe-deposit box rentals.
If we enter into an agreement with an existing safe deposit box provider, we may receive your data directly from that provider. However, this only happens if you:
When using our website, we collect data via cookies. Cookies are simple text files placed on your device to store information that is sent back to our servers on your next visit. For more information about the cookies we use, please refer to our cookie statement.
There are a number of cases where we may share your personal data with others. When we provide your data to a third party, we ensure that your data is processed appropriately. We do this by entering into an agreement with the relevant party. We provide your data only when necessary and only with the parties listed below:
For hosting and maintenance purposes, your personal data is stored in the European Union. Your personal data is mainly processed by our staff at our headquarters and offices in Belgium. Depending on your location and if applicable, certain data may be processed by local offices in other European countries, e.g. for local marketing campaigns. We may also share your data with group companies affiliated to us. These are all based in the European Union.
We keep your personal data only as long as it is needed for the purposes for which it was collected or used and/or as long as required by law.
If you have terminated your contract with us, we will mark you as ‘inactive’ in our database. In this case, we will no longer actively use your account information, for example, to inform you about our products and services. If your account is inactive and the legal retention period has expired, we will delete or completely anonymise your data.
You can also make a request via our customer service to remove your data from our database with immediate effect. This is only possible if you no longer have an active contract and no longer use our services. In this case, we will comply with such a request as soon as possible, but with the exception of the information we are legally obliged to keep. For example, we are legally obliged to keep data such as copies of invoices for seven years.
If you wish to access, correct or erase your data, or if you wish to receive a copy of your personal data, object to the processing of your data, or if you wish to submit a request for the restriction of processing, please contact our customer service at firstname.lastname@example.org. We will respond within 30 days of receiving such requests.
If necessary, we may amend this privacy notice as appropriate. If these are material changes, we will notify you by sending you an e-mail. Therefore, please ensure that you read any such notification carefully.
If you have any questions about how we use your personal data, please contact our customer service department. You can also contact our data protection officer (FG) at email@example.com You also have the right to lodge a complaint with the supervisory authority, the Data Protection Authority. You can submit your complaint via the Data Protection Authority’s website.
The entity responsible for storing and processing personal data for Citysafes International B.V. is located at:
Raymond de Larochelaan 15/104
9051 Sint Denijs westeren
Call us on 02 486 70 00 (during opening hours) to rent a safe deposit box. It is also possible to complete the form below to schedule your appointment at one of our locations immediately.
Pay attention: If you are already a customer at one of our locations you do not need to schedule an appointment. You are free to visit your safe at any time during the opening hours of your location.